Accessibility Statement
Effective Date: November 15, 2025
Last Updated: November 15, 2025
TWFG/Mike Sakiewicz Insurance Services is committed to ensuring digital accessibility for people with disabilities. We strive to provide a website that is accessible to the widest possible audience, regardless of technology or ability. This Accessibility Statement applies to our website at [http://www.twfgmsz.com] (http://www.twfgmsz.com) (the "Site") and our affiliate site briskquote.com.
We are continually improving the user experience for everyone and applying the relevant accessibility standards, including conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
Our Commitment
We aim to:
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Maintain WCAG 2.1 AA compliance where feasible.
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Provide content that is perceivable, operable, understandable, and robust.
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Test the Site regularly using automated tools, manual audits, and user feedback.
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Train staff on accessibility best practices.
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Partner with vendors and carriers whose platforms support accessibility.
Accessibility Features
Our Site aims to include the following features to enhance accessibility:
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Text Alternatives: Alt text for non-decorative images and icons.
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Keyboard Navigation: Full functionality without a mouse.
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Readable Text: Sufficient color contrast (minimum 4.5:1 for normal text), resizable text up to 200% without loss of content or functionality.
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Predictable Navigation: Consistent layout, clear headings, and logical focus order.
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Form Labels: Properly labeled inputs and error identification.
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Multimedia: Captions for videos (where provided) and transcripts upon request.
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ARIA Landmarks: Semantic HTML and ARIA attributes for screen readers.
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Skip Links: Option to bypass repetitive navigation.
Compatibility with Assistive Technologies
The Site is designed to work with common screen readers (e.g., NVDA, JAWS, VoiceOver), magnifiers, speech recognition software, and browser zoom features. We test with major browsers: Chrome, Firefox, Safari, and Edge.
Limitations and Ongoing Efforts
Despite our efforts, some areas may not yet be fully accessible, including:
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Certain third-party portals (e.g., carrier login systems or embedded quote tools) over which we have limited control.
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PDF documents or legacy content — we are working to remediate these or provide accessible alternatives upon request.
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Live chat or real-time features that may require additional configuration.
We actively monitor and address these gaps. If you encounter barriers, please contact us so we can provide assistance or an alternative format.
Feedback and Assistance
We welcome your feedback on the accessibility of our Site. If you experience issues or need help:
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Phone: (318) 210-0185 (TTY users may dial 711 for relay service)
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Mail:
Mike Sakiewicz
Attn: Web Accessibility Coordinator
900 Pierremont Rd., Ste 109 Shreveport, LA 71106
We will acknowledge your request within 2 business days and aim to resolve issues within 7 business days, or provide a timeline for more complex fixes.
Third-Party Content
Links to external sites (e.g., insurance carrier portals, payment processors) are not governed by this statement. We encourage those providers to adopt similar accessibility standards.
Formal Complaints
If you believe we have not adequately addressed your accessibility concern, you may file a formal complaint with:
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U.S. Department of Justice Civil Rights Division (ADA.gov)
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Your state insurance department or human rights commission